Bucharest, May 2018
What information we collect from you
Depending on the circumstances, in the course of providing a service to you, Great Tours may collect and hold personal information such as:
your name, date of birth, gender, telephone number, email address, medical information and travel insurance details (where applicable);
details of the products and services you have purchased from us or which you have inquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries; and
any additional information relating to you that you or a third party has provided to us directly or indirectly through our travelers’ or agents’ phone inquiry lines, websites, online presence, customer surveys or to our in-store or other representatives.
If you visit our website we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.
We will only require the minimum personal information we need and use it only to provide the services you have requested.
How we collect information
We collect personal information in a number of ways, including:
Directly from you through booking forms on our website, over the phone, through written communications (either on paper or electronic).
We may also collect information by using cookies, web beacons, and related technologies in order to analyze and understand how the website is used and to enhance your visits to the website.
From social media: If you choose to communicate with us through any social media platform
We sometimes receive personal data from third parties
How we use the information
The main purposes for which we collect, hold, use and disclose personal information are:
- to identify you and verify your identity;
- to communicate with you about our services;
- to provide our services to you;
- to help us improve our services;
- for any other purposes that you have consented to.
Who can see your information
We may share personal information with certain third parties that perform services on our behalf. The services provided by those third parties may include: operating the website, hosting the website, providing the products and services you request, authorization and processing of your payments, product fulfillment, product customization, marketing and promotional material distribution, loyalty program management, promotions fulfillment, web site evaluation, data analysis and, where applicable, data cleansing. Those third parties are not authorized to use or disclose personal information you provide to us on or through this website for any purpose other than to perform the services designated by us.
How we secure your personal information
We take reasonable steps to ensure the security of the information and prevent unauthorized access to your information. We cannot, however, give any guarantees or warranties about the security of your information and we will not be held liable for any loss or damage that you may suffer as a result of any unauthorized access. If you are concerned about sending your information over the internet, you can contact us by telephone.
How can you access and correct your personal information
You can request access to the personal information that we hold about you and request corrections by contacting us at firstname.lastname@example.org.
Your rights are:
Right of access: You have the right to obtain confirmation as to whether or not your personal data is being processed by us, and, where that is the case, to request access to the personal data.
Right to rectification: In certain cases, you have the right to request the rectification of inaccurate personal data, or the completion of incomplete personal data.
Right to erasure (right to be forgotten): In certain cases, you have the right to request the erasure of your personal data, and we may be obliged to erase such personal data.
Right to restriction of processing: In certain cases, you have the right to request the restriction of the processing of your personal data. In this case, the respective personal data may be processed only for certain purposes.
Right to data portability: In certain cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without any hindrance from us.
Right to object: In certain cases, you have the right to object to the processing of your personal data, and we may be required to cease the processing of such data.
In case of the processing of your personal data for direct marketing purposes, including profiling, you have the right to object at any time to processing of your personal data. In such case, we would cease to process your personal data for such purposes.
Please note that the above rights are not absolute, and the exercise of the above rights may be subject to conditions according to applicable data protection laws.